Instant Access CITRIX
The Preferred Customer Newsletter
June 2009
Follow Support on Twitter

Now you can follow Citrix Technical Support on Twitter. Join us to stay current with what's happening in support, ask questions, get feedback, tell us what you think or just connect with other Citrix employees and support followers through Twitter!

Join us on Twitter
Follow the Citrix Support Blog

Tech Article

Citrix Program Neighborhood Feature Removal Announcement FAQ
Find out what you need to know about the Citrix Program Neighborhood Feature Removal Announcement.

Read more

Top Knowledge Center Articles

How to Determine what Server and Database Resource Manager is using

Microsoft June 2009 Security Update Testing

Application Objects do not enumerate for Custom Administrators or Users on the Shadow Taskbar

How to Use Wildcards with Print Driver Mappings

Stream to Client Applications are not Enumerated in the XenApp Web site or Citrix XenApp plug-in

How to Monitor Xen Desktop 3.0 Desktops with EdgeSight 5.0, Service Pack 2

XenDesktop 3.x USB Citrix Tested Device List

How to Install Web Interface on a Standalone Web Server and configure it for XenDesktop 3.0

Tech Tip

How to log a service request using eServices?

To manage your technical support needs through the web you can utilize the eServices system available online by following the steps below:

1) Log in to www.MyCitrix.com*
2) Using the drop-down arrow in the “My Tools” section of the main page, click on “My Support.” The resulting page displayed will provide three options to choose from:

• Create Service Request —Allows you to submit a new service request and provides you with the service request number.

• View My Service Requests —Allows you to check status, add notes and run reports on your service requests.

• View Return/Exchange —Allows you to view any returns or exchanges you have submitted.

HotFixes
Recently released hotfixes, upgrades and patches

XenApp 5.0
Presentation Server 4.5
Presentation Server 4.0
XenServer
Provisioning Server


Events & Training
Citrix support customer events, webinars and presentations

Quarterly Support Webinar - Our topic this quarter is Troubleshooting Tools and Methodology for Citrix XenApp 5.0 Environments


Product Lifecycle
Information to plan and prepare for your support needs

Product Lifecycle Phases
Lifecycle Definitions
Support of Non-Sale Products
Product Matrix Table
Legacy Product Matrix
> Link to form: Change Profile
> Link to form: Feedback
This email has been sent to mmax@mustermann.at. If you no longer wish to receive information from Citrix via e-mail, please click here to unsubscribe.